# Refund policy

Last updated November 1, 2026

## Failed generations

Credits reserved for a failed or cancelled generation return automatically. Contact support@vife.ai with the generation identifier if the balance appears incorrect.

## Trial and completed work

Trial credits have no cash value. A completed result consumes credits even if you choose not to use it; AI output quality varies.

## Purchases

VIFE Inc. processes one-time credit-pack purchases through Stripe in USD. For duplicate charges, billing errors or a purchase refund request, contact support@vife.ai from your account email and include this site and your receipt or order identifier. We review requests against the payment and credit-use records. Completed generations are not automatically refundable because you dislike the result. If a purchase refund is approved, the corresponding unused credits are removed. This policy does not limit your rights under applicable consumer law.